1. Download from Trusted Sources: Only download the Phillip Mobile banking app and other banking apps from trusted sources (App Store, Play Store, or AppGallery).
2. Monitor Banking Activity: Regularly review your banking transactions and account statements.
3. Review Notifications: Pay attention to notifications for any transactions made with your Mobile Banking app.
4. Report Lost or Stolen Devices: Report to the bank immediately if your mobile device is lost or stolen to block access to your account.
5. Avoid Public Wi-Fi: Avoid using public Wi-Fi networks for mobile banking transactions.
6. Keep Your Apps Updated: Ensure your mobile operating system and banking apps are up to date.
7. Secure Your Device: Set up a PIN, Fingerprint, or Face ID to unlock your mobile device.
8. Emergency Self-Service: If you notice any suspicious activities on your mobile banking app, disable your access using our emergency self-service feature called “e-Banking Access” in our mobile banking app.
If you notice any suspicious activities on your Mobile Banking app, please contact our call centre team at (855) 86 930 000 / 89 989 818 / 88 465 9999 (24/7) or reach out to us through our official Facebook page.
