Contact Center Consultant

Interested candidate should submit ONLY their CV with a cover letter to:

Head Office at #27DEFG, Monivong Blvd, Sangkat Srah Chork, Khan Daun Penh, Phnom Penh
Email: career@phillipbank.com.kh

Responsively for inbound and outbound call and respond to customer inquiry about products and service, term and condition, location, etc. Also Emailing Channel
Provide the general and clearly information about all products even loan or non-Loan product to customers
Do Cross selling
Provide customer assistant for first level support on ATM and E-banking product
Activate Card to customer, Block Card to customer (have request from customers), Hot Card to customer (Investigation card and block card, like destruction of card), Reset PIN Card to customer, Resend card less OTP to customer (Offer Pin again to customer, One Time Passwords), Terminate transfer transaction from account to cash to customer, Check Velocity Limit to customer(Velocity: Limit withdrawal condition of customer)
Handle customer compliant and dispute resolution and call log

Bachelor in Marketing & Sales or equivalent
Good both oral and written Khmer and English language
Knowledge in ATM and Mobile banking is a plus
Proficiency of computer Ms. Word and Excel
Previous experience in financial industry in sale and customer services/call center is a plus
Effective and professional communication skill
Strong customer focus and relationship building skill
Complaint management and problem solving skill
Ability to work under flexible shift, weekend and holiday

Our packages are aligned to a “Pay for Performance” principle of rewarding & recognizing good performers.

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