Announcement: In accordance with the National Bank of Cambodia (NBC) Circular No. B14-024-002, from 20 September 2024, all Merchant KHQR codes can receive payments in both Khmer Riel (KHR) and US Dollar (USD). No changes or updates in Merchant KHQR codes are required, and will apply to all existing and deployed Merchant KHQR codes.

All Merchants are required to have both KHR and USD accounts. Payments made in KHR will be received by the Merchant in KHR, and all payments made in USD will be received in USD. No currency conversion will be applied to payments to Merchants.

For Merchants active in the last 6 months, and with only a single currency account, Phillip Bank will open an additional account to ensure you can receive both KHR and USD payments seamlessly, without disruptions. No action is required on your part.

1. What’s the reason for this change?
This is in line with the efforts of the National Bank of Cambodia (NBC) to encourage the use of the Khmer Riel currency in Cambodia.

2. When will this update go live?
Dual-currency Merchant KHQR codes will go live from 20 September 2024.

3. What is the impact of this change for Merchants?
Payments made in KHR will be received in KHR. Payments made in USD will be received in USD. No currency conversion will be applied. To receive payments without disruption, Merchants will need to have both KHR and USD accounts.

4. I already have KHR and USD accounts. Will this impact me?
No, if you already have both KHR and USD accounts, there will be no impact to you.

5. Is this change only for Phillip Bank KHQR codes? What about other banks’ KHQR codes?
This change will apply to KHQR codes for all banks, including Phillip Bank. If you have KHQR codes from other banks, the same changes will apply.

6. I already have an existing Merchant KHQR code. Do I need a new Merchant KHQR code?
No, you do not need a new Merchant KHQR code. The update will apply to all existing Merchant KHQR codes, for all banks.

7. What happens if I have only a KHR account, or only a USD account?
If you only have a USD account, you will not be able to receive KHR payments. Similarly, if you only have a KHR account, you will not be able to receive USD payments. To ensure all payments are received, both KHR and USD accounts are required.

8. What actions will I need to perform to ensure I can receive both USD and KHR payments?
No action is required on your part. For Phillip Bank Merchants active in the last 6 months, and with only a single currency account, Phillip Bank will open an additional account to ensure you can receive both KHR and USD payments.

9. Will there be a fee for opening a second KHR or USD account?
No, there will be no fee for opening a second account.

10. How can I get more information or support?
For more information or assistance, please refer to the details on our website or contact our contact center team via 086 930 000 / 089 989 818 / 088 465 9999 (24/7).