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Phillip Bank Hotline: (+855) 89 989 818 / 86 930 000 / 88 465 9999 (24/7)
E-mail: info@phillipbank.com.kh
We want to keep improving our service to you, our valued customers! We always welcome your comments, suggestions, and complaints to let us know how we can serve you better.
For any complaints, we will observe the following guidelines from the National Bank of Cambodia (NBC):
- Submitted to Phillip Bank no more than 60 days after the issue has occurred.
- Please share your verbal complaint directly with one of our staff and we will respond as soon as possible within two working days to try to resolve your complaint. If you feel that your complaint has not been adequately resolved, you may lodge a written complaint.
- Please allow up to 30 days for us to respond to your written complaint after we have received it. If the issue has not been resolved within this period, we will notify you of any delay in the complaint resolution process and the reasons for the delay.
- If you still disagree with the resolution, you or Phillip Bank may further pursue action to resolve the written complaint by appealing to the National Bank of Cambodia within 30 days from the date of the Bank’s notification of resolution.
- Phillip Bank respects your privacy. All of your information is kept in strict confidentiality.
